Cookie Policy
This Cookie Policy explains how our online casino platform uses cookies and similar tracking technologies to enhance your gaming experience, ensure security, and comply with Canadian privacy regulations. By accessing our services, you acknowledge and consent to the use of cookies as described in this policy, which is effective as of January 15, 2024.
1. Definition and Purpose of Cookies
Cookies are small text files stored on your device when you visit our casino website. These files contain information that helps us recognize your device, remember your preferences, and provide personalized gaming experiences. We use cookies to maintain session security, track responsible gambling settings, process transactions, and analyze player behavior to improve our services. Our cookie implementation complies with the Personal Information Protection and Electronic Documents Act (PIPEDA) and provincial privacy legislation across Canada.
2. Types of Cookies We Use
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential Cookies | Account authentication, security protocols, payment processing, responsible gambling controls | Session to 1 year |
| Functional Cookies | Language preferences, game settings, deposit limits, reality check reminders | 30 days to 2 years |
| Analytics Cookies | Gaming behavior analysis, performance monitoring, fraud detection, RTP calculations | 13 months |
| Marketing Cookies | Promotional offers, bonus tracking, affiliate attribution, targeted communications | 90 days to 2 years |
3. Essential Cookies and Security
Essential cookies are critical for our casino operations and cannot be disabled while using our services. These cookies authenticate your identity, maintain secure gaming sessions, process financial transactions, and enforce responsible gambling measures required by Canadian gaming regulations. We use encrypted session tokens to protect your account information and ensure that deposit limits, self-exclusion settings, and cooling-off periods are properly enforced across all devices and sessions.
4. Gaming and Functional Cookies
Functional cookies enhance your casino experience by remembering your game preferences, betting patterns, favorite slots, and customized settings. These cookies help us provide seamless gameplay, remember your preferred payment methods for faster deposits and withdrawals, and maintain your responsible gambling settings. They also enable features like auto-play preferences, sound settings, and personalized game recommendations based on your playing history and preferences.
5. Analytics and Performance Monitoring
We use analytics cookies to understand how players interact with our casino platform, identify popular games, monitor system performance, and detect potentially fraudulent activities. This data helps us optimize game loading times, improve mobile compatibility, and ensure fair play across all gaming products. Our analytics comply with Canadian privacy standards and help us maintain the high-quality gaming experience expected by our players while meeting regulatory requirements for responsible gambling monitoring.
6. Marketing and Promotional Cookies
Marketing cookies enable us to deliver personalized promotional offers, track bonus utilization, and measure the effectiveness of our advertising campaigns. These cookies help us provide relevant welcome bonuses, loyalty rewards, and special promotions based on your gaming preferences and activity levels. We may share anonymous data with our marketing partners and affiliate networks to improve our promotional strategies while maintaining strict privacy protections.
7. Third-Party Cookies and Integrations
Our casino platform integrates with various third-party services including payment processors, game providers, customer support systems, and marketing platforms. These partners may place their own cookies on your device to provide their services effectively. We work only with reputable partners who maintain appropriate privacy standards and comply with Canadian data protection requirements. Third-party cookies are subject to the respective privacy policies of these service providers.
8. Managing Your Cookie Preferences
- Access your account settings and navigate to privacy preferences
- Use our cookie consent banner to modify your choices
- Adjust browser settings to block or delete specific cookie categories
- Contact customer support for assistance with cookie management
- Review and update your preferences regularly through your player dashboard
9. Browser-Specific Cookie Controls
- Chrome: Settings > Advanced > Privacy and Security > Site Settings > Cookies
- Firefox: Options > Privacy & Security > Cookies and Site Data
- Safari: Preferences > Privacy > Manage Website Data
- Edge: Settings > Cookies and Site Permissions > Cookies and Site Data
- Opera: Settings > Advanced > Privacy and Security > Site Settings
10. Mobile Device Cookie Management
Mobile casino applications and mobile browser sessions use similar cookie technologies adapted for mobile platforms. You can manage mobile cookies through your device’s browser settings, app permissions, or our mobile-specific privacy controls. Mobile cookies help us provide optimized gaming experiences, faster load times, and seamless transitions between different casino sections while maintaining security and responsible gambling protections across all mobile devices.
11. Data Retention and Cookie Expiration
Different cookie types have varying retention periods based on their function and legal requirements. Session cookies expire when you close your browser, while persistent cookies may remain for weeks or years depending on their purpose. We regularly review and purge expired cookie data in accordance with Canadian privacy legislation. Players can request deletion of their cookie data at any time through customer support or account settings, subject to essential security and regulatory compliance requirements.
12. Policy Updates and Contact Information
This Cookie Policy may be updated periodically to reflect changes in technology, regulations, or business practices. We will notify players of significant changes through email, website announcements, or account notifications. For questions about our cookie practices, data handling, or to exercise your privacy rights under Canadian law, please contact our privacy officer through customer support, email, or our dedicated privacy inquiry form available in your account dashboard.